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Get your whole company connected in as little as 5 weeks.
Choosing Workplace
Let's get into all the reasons that Workplace is the right choice for your business.
From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges.
Customer Stories
Find out how organizations like yours are using Workplace to solve their most important business challenges.
Why Workplace
Why Workplace? Because it's familiar, mobile, secure, integrated and connects everyone. Why else?
Diversity & Inclusion
We’re doing our bit for a better world by making sure every employee feels seen, heard and valued.
Future of Work
Learn how to take your first step into the metaverse with Meta's hardware and software solutions.
How can Workplace help you?
From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges.
Business Communication
Our easy-to-use tools will make your most important messages unmissable, and your intranet inspirational.
Employee Engagement
Ditch the email for more engaging company-wide conversations that give every employee a voice.
Strengthen Culture
Show people you’re committed to culture by empowering everybody to be the best version of themselves.
Getting Connected
Bring your entire organization together on Workplace, even if they don't have an email address.
Frontline Workers
61% of frontline managers say there’s a disconnect in communication with head office. We help close the gap.
Remote and Hybrid Working
Whether they’re working from home or the office, Workplace keeps your employees connected to your company’s culture.
Browse All
Organizations of all shapes and sizes are gaining a competitive edge with Workplace. Find your favorite story.
Listen to our Pioneer Podcasts to hear some of our favorite success stories from our biggest champions.
Get help with setting up Workplace, managing domains and other technical issues.
Mastering Workplace Features
Ready to become a Workplace pro? Learn all the ins-and-outs of our key features with in-depth guides, step-by-step user instructions and resource hubs.
Technical Resources
You don't have to be an IT genius to launch Workplace, but if you are then these technical resources are for you.
Help Center
Find step-by-step instructions and answers to frequently asked questions.
Still can't find what you're looking for? Get in touch with a team of experts for more hands-on support.
What's New in Workplace
Stay up to speed with all the latest Workplace innovations, feature announcements and product updates.
Set up Guides
From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace.
Domain Management
Find out why domain management matters - and how to do it properly.
Workplace Integrations
Discover how to bring all your tools together. Something missing? Learn how to build your own integrations.
Account Management
Keep your Workplace up to date by creating, maintaining or deactivating user accounts.
Make sure you only give access to the right people by integrating with your current identity solutions.
IT Configuration
Learn how to keep Workplace running smoothly with info on networks, email whitelisting and domains.
Account Lifecycle
Understand the process of inviting members of your organization to claim their accounts.
Security and Governance
Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology.
Workplace API
Learn how you can automate and integrate your custom solutions with Workplace using our API.
Getting started
From launching Workplace to paying for it, learn more about those crucial first steps.
Using Workplace
This is where we reveal the hidden depths Workplace has to offer with tips and info on key features.
Managing Workplace
Got a specific question about managing content, data or employees? This is the place to ask it.
IT and Developer Support
Looking for answers to more technical questions about security, integration and the like? Start here.
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                                  Account Lifecycle Claim Process

                                  Understand the process of inviting members of your organization to claim their accounts.



                                  The claim process is the process in which an invited user activates their Workplace account. Until members are invited to use Workplace, they will be unaware they have a Workplace account. After users have been invited, they will be able to claim their account in three different ways:

                                  • Claim link: Unique activation link that allows a user to activate the account and set a password (this is typically used when an organization doesn't have single sign-on enabled but users have a corporate email address).
                                  • Single Sign-On: You'll be able to activate your account by entering your corporate credentials. Read more on Configure Single Sign-on (SSO) for Workplace.
                                  • Access code: Unique access code that allows a user to activate the account directly in the mobile application and set a username and password (this is typically used when an organization doesn't have corporate email addresses for their users). You can read more at Manage accounts without an email address assigned.
                                  If your company has enabled SSO for your instance, members will first be asked to log in to your SSO system before they can start the claim process.
                                  First Access to Workplace

                                  First Access to Workplace

                                  Depending on your setting choices in the Admin Panel, claimed users can be requested to complete a sequence of steps before starting to use Workplace.

                                  Accept terms and confirm profile details

                                  Members may be asked to accept your company's terms of use, as well as check, complete or amend their profile details and set a profile picture.

                                  Setting a Password

                                  Members will be asked to set a password.

                                  This stage is omitted for SSO enabled users. Users with Single Sign-on (SSO) enabled will be redirected to their Identity Provider login page during the claim process.

                                  Selecting default groups

                                  Members will be able to select groups to be members of from a small selective pool, or by searching for a specific name. Members will be taken to the news feed and will be able to immediately start using Workplace.

                                  Obtaining claim links for your users

                                  Obtaining Claim Links for Your Users

                                  You may wish to obtain a claim link in order to offer a secondary invite method to your members. For example, you may want to deliver invites in print format, or via a company-wide SMS gateway, or you may just wish to send a personalized email merge from a manager to employees as a follow-up to the system-generated email from Workplace.

                                  Exporting claim links allows you to distribute them one-by-one or en-masse alongside other members' information. Claim links can be obtained through downloading a CSV file containing an export of employee information:

                                  Log in as an Administrator who has the permission to add and remove accounts assigned to the Admin Role.

                                  Go to the Admin Panel and navigate to the People section.

                                  Filter the users you want to get a claim link for in the search bar (e.g. only invited but not claimed accounts).

                                  Click on the "..." button in the top bar and select Export employee information.

                                  After a short period, you'll receive an email which will link to a CSV containing all member data, including the claim links for each unclaimed account which has already been invited.